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Code d'Examen: 220-702
Nom d'Examen: CompTIA (CompTIA A+ Practical Application (2009 Edition))
Questions et réponses: 422 Q&As

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NO.1 The user cannot access some Internet websites, but can connect to resources inside the local network.
The technician successfully uses the ping command to test the user s connectivity. Which of the following
commands can the technician run NEXT to troubleshoot the issue?
A. net /?
B. ipconfig /flushdns
C. netstat -r
D. nbtstat -R
Answer: B

CompTIA examen   220-702   220-702   220-702 examen   220-702

NO.2 Which of the following will fix a laptop with dark irregular lines that run the width of the display in all
video modes?
A. Perform a System Restore
B. Replace the video capture card
C. Change the resolution to 800 x 600
D. Replace the LCD
Answer: D

certification CompTIA   220-702 examen   certification 220-702   certification 220-702   220-702

NO.3 A user is working in a small office home office (SOHO), running Windows XP, and cannot connect to
the Internet. The office uses a router that is setup as a DHCP server. The technician types IPCONFIG in
the command prompt, the following appears:
IP address 0.0.0.0
Gateway 0.0.0.0
Subnet Mask 0.0.0.0
DNS 0.0.0.0
Which of the following should the technician check FIRST?
A. Network adapter drivers
B. Router settings
C. Network cable
D. Firewall
Answer: C

certification CompTIA   220-702   220-702   220-702 examen   220-702

NO.4 A home user wants to setup a wireless network. Which of the following would be the MOST important
consideration?
A. Operating system type of the connected PCs
B. Location of the wireless router
C. Number of PCs that will access the network
D. Number of available Ethernet ports on the router
Answer: B

CompTIA   220-702 examen   certification 220-702   220-702

NO.5 Which of the following network modifications should be implemented to extend the wireless network
range and allow out-of-range users to share the Internet connection?
A. Create a new VLAN for the out-of-range users.
B. Add a wireless access point for the out-of-range users.
C. Upgrade the out-of-range users
SSID searching software.
D. Enable network sharing on the users
computers that are within range.
Answer: B

CompTIA   220-702   certification 220-702

NO.6 A technician is replacing the motherboard on a laptop. Which of the following is the MOST important
step during the disassembly process?
A. Place all of the screws in a container with other parts.
B. Keep the power supply plugged in to ground the system.
C. Organize the screws and document the locations.
D. Use a magnetic tipped screwdriver to remove the screws.
Answer: C

CompTIA   certification 220-702   220-702   220-702 examen   220-702

NO.7 Which of the following locations would a technician use to add a Windows 7 computer to a domain?
A. System Properties
B. Windows Defender
C. Network and Sharing Center
D. Device Manager
Answer: A

CompTIA examen   certification 220-702   220-702   220-702 examen   220-702   220-702

NO.8 A user is connecting to the Internet using a DSL modem. The user installs a new wireless router and is
unable to connect remotely to their computer, using Remote Desktop. The user had no issues connecting
remotely before the wireless router was installed.
Which of the following is the problem?
A. Wireless router drivers are needed.
B. Port forwarding is not setup.
C. The wireless router is defective.
D. VPN is not setup correctly.
Answer: B

CompTIA   220-702   220-702   220-702   220-702 examen

NO.9 A customer requires a shock resistant mass storage device in their PC. Which of the following drives
should the technician install?
A. Hard disk
B. Solid state
C. Floppy
D. Tape
Answer: B

certification CompTIA   220-702   220-702 examen   220-702 examen

NO.10 A technician needs to change the process priority of a background program. Which of the following tools
is BEST for performing this function.?
A. MSCONFIG
B. Computer Management
C. Task Scheduler
D. Task Manager
Answer: D

CompTIA   220-702   certification 220-702   220-702 examen

NO.11 Offline files and folders are available on which versions of Windows? (Select TWO).
A. Windows 7 Ultimate
B. Windows 7 Home Premium
C. Windows XP Home
D. Windows Vista Home Premium 64-bit
E. Windows XP Professional
Answer: A,E

certification CompTIA   certification 220-702   certification 220-702

NO.12 A technician wants to setup hardware RAID 5 for a Windows 7 computer to prevent data loss. In which
of the following locations would the technician MOST likely change the setting?
A. Disk Manager
B. Device Manager
C. Windows Boot DVD
D. The BIOS
Answer: D

certification CompTIA   220-702   220-702   certification 220-702   220-702

NO.13 A technician plugs a USB device into the computer. The system tray displays a message that reports
the device is installed, but may not work properly. Which of the following is the MOST likely cause of the
message?
A. The device needs a firmware update.
B. The device needs an updated driver installed.
C. The plugged in device is too slow for the USB port speed.
D. The device is incompatible with the installed version of Windows.
Answer: B

certification CompTIA   220-702   certification 220-702   220-702   220-702

NO.14 Which of the following are encrypted protocols? (Select TWO).
A. TELNET
B. SSH
C. POP3
D. FTP
E. HTTPS
Answer: B,E

CompTIA   certification 220-702   220-702 examen   220-702   220-702 examen

NO.15 After powering on a workstation, an intrusion alert is displayed indicating that the case has been opened.
How would a technician reset the alert?
A. Change the setting in the registry
B. Change the setting in the BIOS
C. Change the setting in the DOS startup files
D. Change the setting in the Control Panel
Answer: B

CompTIA   220-702   220-702

NO.16 Two users share the same Windows 7 computer. The first user creates a document intended to be
used by both users, and then logs off. The second user logs on and types the name of the document in
the Start menu, but the document is not found. Which of the following is the problem?
A. The document is set to hidden.
B. The document is locked.
C. The document was saved as a system document.
D. The document is owned by the first user.
Answer: D

certification CompTIA   220-702 examen   220-702 examen   220-702

NO.17 Which of the following characteristics of Windows Gadgets is accurate?
A. Windows Gadgets are available in all versions of Windows since XP.
B. Windows Gadgets are part of the Sidebar in Windows Vista and Windows 7.
C. Windows Gadgets were introduced in Windows 7.
D. Windows Gadgets are part of the Sidebar in Windows Vista.
Answer: B

CompTIA   220-702 examen   certification 220-702   220-702 examen   220-702   220-702

NO.18 A computer running Windows 7 will not boot up. A user is receiving an ® I nva li d boo t d i s
error.
Which of the following is the cause of this error?
A. The BOOT.INI file is not found.
B. The Windows registry is corrupt.
C. There is a CD-ROM in the drive.
D. The floppy drive is disconnected.
Answer: C

CompTIA   220-702 examen   220-702 examen   220-702 examen

NO.19 A customer has a wireless router installed in their home office. The customer is having issues with
signal strength at the opposite end of the house. Which of the following is the BEST option to increase the
signal strength?
A. Install a high gain antennafocused towards the office wall
B. Run CAT5e cable to all of the roomsthat have poor signal strength
C. Install a wireless repeater at the far end of the house
D. Install a second wired router in the far end of the house
Answer: C

certification CompTIA   220-702   220-702 examen   220-702

NO.20 A user powers up their desktop PC, and instead of booting up normally, the user is taken into the BIOS
setup.
Which of the following is the MOST likely problem?
A. The MBR is corrupt
B. NTLDR cannot be found by the system
C. A faulty CMOS battery
D. The BIOS requires a firmware update
Answer: C

CompTIA   220-702   certification 220-702

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Code d'Examen: 220-702
Nom d'Examen: CompTIA (CompTIA A+ Practical Application (2009 Edition))
Questions et réponses: 422 Q&As

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NO.1 The user cannot access some Internet websites, but can connect to resources inside the local network.
The technician successfully uses the ping command to test the user s connectivity. Which of the following
commands can the technician run NEXT to troubleshoot the issue?
A. net /?
B. ipconfig /flushdns
C. netstat -r
D. nbtstat -R
Answer: B

certification CompTIA   220-702 examen   220-702   220-702   220-702

NO.2 A home user wants to setup a wireless network. Which of the following would be the MOST important
consideration?
A. Operating system type of the connected PCs
B. Location of the wireless router
C. Number of PCs that will access the network
D. Number of available Ethernet ports on the router
Answer: B

CompTIA   220-702 examen   220-702   certification 220-702   220-702

NO.3 A customer requires a shock resistant mass storage device in their PC. Which of the following drives
should the technician install?
A. Hard disk
B. Solid state
C. Floppy
D. Tape
Answer: B

certification CompTIA   220-702 examen   220-702 examen   220-702 examen   220-702

NO.4 A user is connecting to the Internet using a DSL modem. The user installs a new wireless router and is
unable to connect remotely to their computer, using Remote Desktop. The user had no issues connecting
remotely before the wireless router was installed.
Which of the following is the problem?
A. Wireless router drivers are needed.
B. Port forwarding is not setup.
C. The wireless router is defective.
D. VPN is not setup correctly.
Answer: B

certification CompTIA   220-702 examen   220-702   220-702 examen

NO.5 Two users share the same Windows 7 computer. The first user creates a document intended to be
used by both users, and then logs off. The second user logs on and types the name of the document in
the Start menu, but the document is not found. Which of the following is the problem?
A. The document is set to hidden.
B. The document is locked.
C. The document was saved as a system document.
D. The document is owned by the first user.
Answer: D

CompTIA   220-702   220-702 examen

NO.6 Which of the following network modifications should be implemented to extend the wireless network
range and allow out-of-range users to share the Internet connection?
A. Create a new VLAN for the out-of-range users.
B. Add a wireless access point for the out-of-range users.
C. Upgrade the out-of-range users
SSID searching software.
D. Enable network sharing on the users
computers that are within range.
Answer: B

CompTIA   220-702 examen   220-702   certification 220-702

NO.7 A technician plugs a USB device into the computer. The system tray displays a message that reports
the device is installed, but may not work properly. Which of the following is the MOST likely cause of the
message?
A. The device needs a firmware update.
B. The device needs an updated driver installed.
C. The plugged in device is too slow for the USB port speed.
D. The device is incompatible with the installed version of Windows.
Answer: B

CompTIA examen   220-702   220-702

NO.8 A customer has a wireless router installed in their home office. The customer is having issues with
signal strength at the opposite end of the house. Which of the following is the BEST option to increase the
signal strength?
A. Install a high gain antennafocused towards the office wall
B. Run CAT5e cable to all of the roomsthat have poor signal strength
C. Install a wireless repeater at the far end of the house
D. Install a second wired router in the far end of the house
Answer: C

certification CompTIA   220-702   220-702 examen

NO.9 Which of the following characteristics of Windows Gadgets is accurate?
A. Windows Gadgets are available in all versions of Windows since XP.
B. Windows Gadgets are part of the Sidebar in Windows Vista and Windows 7.
C. Windows Gadgets were introduced in Windows 7.
D. Windows Gadgets are part of the Sidebar in Windows Vista.
Answer: B

certification CompTIA   220-702   220-702   220-702   220-702 examen

NO.10 A user is working in a small office home office (SOHO), running Windows XP, and cannot connect to
the Internet. The office uses a router that is setup as a DHCP server. The technician types IPCONFIG in
the command prompt, the following appears:
IP address 0.0.0.0
Gateway 0.0.0.0
Subnet Mask 0.0.0.0
DNS 0.0.0.0
Which of the following should the technician check FIRST?
A. Network adapter drivers
B. Router settings
C. Network cable
D. Firewall
Answer: C

CompTIA   220-702 examen   220-702

NO.11 A technician wants to setup hardware RAID 5 for a Windows 7 computer to prevent data loss. In which
of the following locations would the technician MOST likely change the setting?
A. Disk Manager
B. Device Manager
C. Windows Boot DVD
D. The BIOS
Answer: D

certification CompTIA   220-702 examen   220-702 examen

NO.12 Which of the following locations would a technician use to add a Windows 7 computer to a domain?
A. System Properties
B. Windows Defender
C. Network and Sharing Center
D. Device Manager
Answer: A

CompTIA   220-702 examen   220-702   certification 220-702

NO.13 Offline files and folders are available on which versions of Windows? (Select TWO).
A. Windows 7 Ultimate
B. Windows 7 Home Premium
C. Windows XP Home
D. Windows Vista Home Premium 64-bit
E. Windows XP Professional
Answer: A,E

certification CompTIA   220-702   220-702   220-702 examen

NO.14 After powering on a workstation, an intrusion alert is displayed indicating that the case has been opened.
How would a technician reset the alert?
A. Change the setting in the registry
B. Change the setting in the BIOS
C. Change the setting in the DOS startup files
D. Change the setting in the Control Panel
Answer: B

CompTIA   220-702   certification 220-702

NO.15 A technician needs to change the process priority of a background program. Which of the following tools
is BEST for performing this function.?
A. MSCONFIG
B. Computer Management
C. Task Scheduler
D. Task Manager
Answer: D

CompTIA   220-702   220-702 examen   220-702   certification 220-702

NO.16 A technician is replacing the motherboard on a laptop. Which of the following is the MOST important
step during the disassembly process?
A. Place all of the screws in a container with other parts.
B. Keep the power supply plugged in to ground the system.
C. Organize the screws and document the locations.
D. Use a magnetic tipped screwdriver to remove the screws.
Answer: C

CompTIA   220-702   220-702   220-702   220-702   220-702

NO.17 A computer running Windows 7 will not boot up. A user is receiving an ® I nva li d boo t d i s
error.
Which of the following is the cause of this error?
A. The BOOT.INI file is not found.
B. The Windows registry is corrupt.
C. There is a CD-ROM in the drive.
D. The floppy drive is disconnected.
Answer: C

certification CompTIA   certification 220-702   certification 220-702   220-702   220-702

NO.18 A user powers up their desktop PC, and instead of booting up normally, the user is taken into the BIOS
setup.
Which of the following is the MOST likely problem?
A. The MBR is corrupt
B. NTLDR cannot be found by the system
C. A faulty CMOS battery
D. The BIOS requires a firmware update
Answer: C

CompTIA examen   220-702 examen   certification 220-702   220-702

NO.19 Which of the following are encrypted protocols? (Select TWO).
A. TELNET
B. SSH
C. POP3
D. FTP
E. HTTPS
Answer: B,E

CompTIA examen   220-702 examen   certification 220-702   220-702   220-702 examen

NO.20 Which of the following will fix a laptop with dark irregular lines that run the width of the display in all
video modes?
A. Perform a System Restore
B. Replace the video capture card
C. Change the resolution to 800 x 600
D. Replace the LCD
Answer: D

CompTIA   220-702   220-702   220-702 examen

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Code d'Examen: EK0-001

Nom d'Examen: CompTIA (E-Biz+)

Questions et réponses: 138 Q&As

Code d'Examen: JK0-016

Nom d'Examen: CompTIA (CompTIA Network+(2009 Edition) Exam)

Questions et réponses: 700 Q&As

Code d'Examen: 220-702

Nom d'Examen: CompTIA (CompTIA A+ Practical Application (2009 Edition))

Questions et réponses: 422 Q&As

Code d'Examen: 220-701

Nom d'Examen: CompTIA (CompTIA A+ Essentials (2009))

Questions et réponses: 388 Q&As

Code d'Examen: PK1-003

Nom d'Examen: CompTIA (CompTIA Project+ Beta Exam)

Questions et réponses: 240 Q&As

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NO.1 A project manager is two weeks into a project when an unexpected delay occurs. Material that is
needed to complete the project could be available in three business days; however, the project team
believes that estimate is unrealistic and that it will take five business days for the material to arrive. The
project manager was informed by another employee in the material company that it could take up to
thirteen days to receive the materials. Which of the following estimates should be given to the project
sponsor?
A. 5 business days
B. 6 business days
C. 8 business days
D. 13 business daysb
Answer: B

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NO.2 Which of the following describes a qualitative risk analysis tool that assigns ratings to project risk
factors based upon the likelihood of occurrence and the affect it will have on the project?
A. Cause and effect diagram
B. Risk register
C. Probability and impact matrix
D. Decision tree analysis
Answer: C

CompTIA   PK1-003 examen   PK1-003 examen   PK1-003   PK1-003

NO.3 Which of the following are required to complete the pre-project setup? (Select THREE).
A. Completion of approved change control documents
B. Preparation of the project charter
C. Completion of the work breakdown structure (WBS)
D. Obtaining final approval of the project charter
E. Validation of the project
F. Completion of the key performance indicators (KPIs)
Answer: BDE

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NO.4 Which of the following tools are used for quality planning? (Select TWO).
A. Cost / Benefit analysis
B. Network diagram
C. Benchmarking
D. Critical Path Method (CPM)
E. Parametric estimating
Answer: AC

CompTIA   PK1-003   certification PK1-003   PK1-003

NO.5 Which of the following risk response strategies involves shifting the negative impact of a threat, along
with ownership of the response, to a third party?
A. Risk transfer
B. Risk avoidance
C. Risk sharing
D. Risk mitigation
Answer: A

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NO.6 During a project status meeting a positive project risk is identified and is within the teams control.
Which of the following would be the BEST response?
A. Accept the risk.
B. Transfer the risk.
C. Mitigate the risk.
D. Exploit the risk.
Answer: D

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NO.7 Several key resources will be unavailable at the end of the project. The key stakeholders want to
outsource the project to a third party. Which of the following risk responses is described in this situation?
A. Risk avoidance
B. Risk mitigation
C. Risk acceptance
D. Risk transference
Answer: D

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NO.8 Design, launch, review and test are examples of which of the following work breakdown structure (WBS)
schemes?
A. Functions
B. Organizational units
C. Product components
D. Geographical areas
Answer: A

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NO.9 A customer does not have the staff available to complete a particular project, but anticipates that more
staff will be hired in the future. While the project budget has been established, the project scope has not.
Which of the following is the BEST action for the project manager to take?
A. Start the project immediately because the funding is available.
B. Start the important project; the project manager can define the scope.
C. Do not start the project because the customer has not provided enough resources.
D. Do not start the project until the scope has been clearly defined.
Answer: D

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NO.10 Which of the following is the purpose of a Pareto diagram?
A. To show the sequence in which work will be performed
B. To create the process that will complete the project
C. To determine the critical path
D. To direct team efforts to the areas that will have the most impact
Answer: D

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NO.11 A project manager reports directly to the project management office of a company. All project team
members report to a functional manager; however, all the team members work assignments are made by
the project manager. Which of the following types of organizational structures does this represent?
A. Weak Matrix
B. Functional
C. Strong Matrix
D. Projectized
Answer: C

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NO.12 The communication plan for a project is a subset of which of the following documents?
A. Project charter
B. Risk management plan
C. Project schedule
D. Project plan
Answer: D

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NO.13 A project budget has been reduced by 10 percent, but the project has a critical deadline. Which of the
following should the project manager do FIRST to complete the project on time?
A. Lower the quality standards for the finished product.
B. Analyze the impact of the change.
C. Eliminate 10 percent of the projects resources.
D. Document the approved change request.
Answer: B

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NO.14 Which of the following are process groups in the project life cycle? (Select THREE).
A. Accepting
B. Mitigating
C. Avoiding
D. Initiating
E. Closing
F. Planning
Answer: DEF

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NO.15 Who has the MOST influence over project decisions?
A. Project team members
B. End users
C. Key stakeholders
D. Project manager
Answer: C

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NO.16 Which of the following would MOST likely be included in a project scope document?
A. WBS
B. Quality metrics
C. Risk responses
D. KPIs
Answer: D

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NO.17 In which of the following organization types is it LEAST likely that a conflict regarding competing
demands for resources would take place?
A. Functional
B. Weak Matrix
C. Balanced Matrix
D. Projectized
Answer: D

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NO.18 A purpose of formal project closure is to:
A. assess blame for the failure of the project.
B. provide lessons learned for future projects.
C. start a new project.
D. outline the responsibilities of each team member.
Answer: B

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NO.19 Which of the following describes the LOWEST level of a work breakdown structure (WBS)?
A. Technical specifications
B. Project performance reports
C. Work packages
D. Functional specifications
Answer: C

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NO.20 Which of the following quality control tools illustrates the various factors that may be linked to potential
problems or effects?
A. Ishikawa diagram
B. Histogram
C. Run chart
D. Scatter diagram
Answer: A

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NO.21 Two of the stakeholders cannot agree on the project timeline or budget. The project is critical to the
success of the company. Which of the following actions should the project manager take NEXT?
A. Invite all of the stakeholders to a meeting to discuss project requirements.
B. Document the points of agreement and create the timeline and budget based upon the expectations of
the majority of the stakeholders.
C. Modify the project scope to bring it into alignment with the stakeholders expectations.
D. Inform the stakeholders that the project will be cancelled if they cannot agree.
Answer: A

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NO.22 A project manager receives a request for a minor change to one of the deliverables. Which of the
following documents would MOST likely be impacted?
A. Work Breakdown Structure (WBS)
B. Project charter
C. Communication plan
D. Quality plan
Answer: A

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NO.23 Which of the following tools is the BEST to measure data organized in time sequence?
A. Run chart
B. Ishikawa diagram
C. Pareto chart
D. Histogram
Answer: A

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NO.24 Which of the following should be created in the project closing documentation? (Select TWO).
A. Closure report summarizing costs
B. Responsibility assessment matrix
C. Lessons learned
D. Project timeline
E. Statement of Work (SOW)
Answer: AC

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NO.25 Which of the following would be a direct output of the initiating process group? (Select TWO).
A. Project charter
B. Project management plan
C. Statement of Work (SOW)
D. Work Breakdown Structure (WBS)
E. Preliminary scope statement
Answer: AE

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NO.26 Which of the following activities would happen LAST in procurement management?
A. Request seller responses
B. Perform contract administration
C. Perform vendor selection
D. Perform a make or buy analysis
Answer: B

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NO.27 A project manager is in a projectized organization managing a particular project. A department manager
has repeatedly requested a change to the scope of the project which was previously denied. The project
is currently behind schedule. Which of the following would be the BEST way to deal with the managers
repeated request?
A. Request the manager fill out a formal request for the change and file it with the project management
office.
B. Have a team member meet with the manager so the project can stay on schedule.
C. Ask the project sponsor to respond to the department manager.
D. Implement the change as requested by the manager and inform the project sponsor.
Answer: C

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NO.28 A project manager is presented with a change request for an ongoing project. Which of the following
would be the FIRST action?
A. Update the project plan to accommodate the changes.
B. Perform an impact analysis.
C. Organize a stakeholder meeting to review the changes.
D. Change the project scope to reflect the change request.
Answer: B

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NO.29 A project team is comfortable working as a group and has accepted all the project ground rules. They
support each other to reach the project goals. Which of the following stages of team development is the
project team demonstrating?
A. Storming
B. Performing
C. Conforming
D. Forming
Answer: B

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NO.30 Which of the following BEST describes the critical path of a project?
A. A modified version of a project schedule taking into account limited resources and external
dependencies.
B. The length of time between the two most critical milestones of a project.
C. The shortest possible path through a project, represented by the sum of the duration of all scheduled
activities, with zero float.
D. A PDM network diagram illustrating, in detail, all mandatory, discretionary and external dependencies
for a given project.
Answer: C

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