Meilleur ASQ CMQ-OE test formation guide

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Code d'Examen: CMQ-OE
Nom d'Examen: ASQ (Certified Manager of Quality/Organizational Excellence Exam)
Questions et réponses: 175 Q&As

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NO.1 Typical tools used as aids in selecting members for a process improvement team are:
A. DiSC and MBTI.
B. MBTI and process mapping.
C. Root cause analysis and fishbone chart.
D. Brainstorming and affinity diagram.
Answer: A

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NO.2 A small chain of five retail stores has just completed its initial strategic planning and wishes to
determine the effectiveness of its plans for the first year. They should track and measure:
A. Results from action plans.
B. Frequency of application of the quality policy.
C. Attainment of the strategic objectives.
D. Organization goals.
Answer: C

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NO.3 Quality function deployment looks at the relationship between all but which of the following
components?
A. Customer wants/needs
B. Company product/process characteristics
C. Competitor product performance
D. Customer service training requirements
Answer: D

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NO.4 A more accurate accounting of the costs to produce a product can be achieved with:
A. Traditional cost accounting methods
B. Activity-based costing
C. Correctly distinguishing between internal and external failure costs
D. Correctly differentiating between prevention and appraisal costs
Answer: B

ASQ   CMQ-OE   CMQ-OE examen

NO.5 All but one of the following represents good communicating skill. Which one does not?
A. Body language and voice convey the same message.
B. Use open-ended and closed questions at appropriate times.
C. Since the brain works much faster than speaking, use the time while another person is speaking
to plan your next comment or question.
D. Use a paraphrasing technique to clarify your understanding of what was said.
Answer: C

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NO.6 An external risk factor that might need to be considered when conducting project planning is:
A. Lack of resources.
B. Regulatory requirements.
C. Organizational rules.
D. Technological capabilities.
Answer: B

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NO.7 Which of the following best describes the differences between crossfunctional and matrix
organizations?
A. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
B. Cross-functionals are often temporary, whereas matrices are permanent.
C. Cross-functionals deal with internal groups, whereas matrices deal with external groups.
D. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually
consist of high-level functional executives.
Answer: A

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NO.8 A facilitator notices that the team jumps to conclusions after only one or two members have
stated their opinion.
The facilitator should:
A. Tell the team to have a nonbinding vote before beginning a discussion, which will make each
person's view apparent.
B. Ask the team to fill out a questionnaire rating themselves on effective group process.
C. Tell the quiet members they need to speak out.
D. Ask what the impact will be on the team if they don't adequately discuss issues.
Answer: D

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Code d'Examen: CQE
Nom d'Examen: ASQ (Quality Engineer Exam)
Questions et réponses: 162 Q&As

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NO.1 Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.
A. Dr. Juran
B. Dr. Deming
C. Dr. Taguchi
D. Dr. Feigenbaum
Answer: B

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NO.2 Which of the following is the BEST method to developing materials for a training program on
the
gaps in performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
D. Allocate employees for training.
Answer: B

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NO.3 In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.
Answer: C

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NO.4 Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class companies.
B. A standard of excellence or achievement against which other similar things must be measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance.
Answer: C

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NO.5 An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.
Answer: D

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NO.6 Information that is received by upper management, is often distorted. Which of the following
actions is effective in countering this problem?
. Stop killing the messenger.
. Establishing an open door policy.
. Practice management by walking around.
A. Ionly
B. IandIIonly
C. IandIIIonly
D. I,IIandIII
Answer: D

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NO.7 The ideal results of a quality training effort would NOT include which of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.
Answer: A

ASQ examen   CQE   CQE examen

NO.8 Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.
Answer: D

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NO.9 What are the major disadvantages of having an improvement team that is too large?
. Difficulty in having constructive input from the entire group.
. Difficulty in arriving at consensus.
. Difficulty in finding large meeting facilities.
. Difficulty, on the part of the recorder, in keeping up with more paperwork.
A. Ionly
B. IandIIonly
C. I,IIandIIIonly
D. I, II,IIIandIV
Answer: B

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NO.10 During the building phase of improvement team development, which of the following properly
describes team activities?
. The team leader is usually directive.
. The team leader often delegates tasks.
. Team members prioritize and perform duties.
. Team members are uncertain of their duties.
A. IIandIIIonly
B. I,IIandIIIonly
C. IandIV only
D. II,IIIandIV only
Answer: C

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Dernières ASQ CQE examen pratique questions et réponses

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Code d'Examen: CQE
Nom d'Examen: ASQ (Quality Engineer Exam)
Questions et réponses: 162 Q&As

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NO.1 During the building phase of improvement team development, which of the following properly
describes team activities?
. The team leader is usually directive.
. The team leader often delegates tasks.
. Team members prioritize and perform duties.
. Team members are uncertain of their duties.
A. IIandIIIonly
B. I,IIandIIIonly
C. IandIV only
D. II,IIIandIV only
Answer: C

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NO.2 What are the major disadvantages of having an improvement team that is too large?
. Difficulty in having constructive input from the entire group.
. Difficulty in arriving at consensus.
. Difficulty in finding large meeting facilities.
. Difficulty, on the part of the recorder, in keeping up with more paperwork.
A. Ionly
B. IandIIonly
C. I,IIandIIIonly
D. I, II,IIIandIV
Answer: B

certification ASQ   CQE   CQE examen

NO.3 In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.
Answer: C

ASQ   CQE examen   CQE   CQE

NO.4 The ideal results of a quality training effort would NOT include which of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.
Answer: A

ASQ examen   CQE   CQE   CQE

NO.5 Which of the following is the BEST method to developing materials for a training program on
the
gaps in performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
D. Allocate employees for training.
Answer: B

ASQ   CQE   CQE

NO.6 Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.
A. Dr. Juran
B. Dr. Deming
C. Dr. Taguchi
D. Dr. Feigenbaum
Answer: B

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NO.7 An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.
Answer: D

certification ASQ   CQE   CQE   CQE

NO.8 Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class companies.
B. A standard of excellence or achievement against which other similar things must be measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance.
Answer: C

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NO.9 Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.
Answer: D

ASQ   CQE examen   certification CQE

NO.10 Information that is received by upper management, is often distorted. Which of the following
actions is effective in countering this problem?
. Stop killing the messenger.
. Establishing an open door policy.
. Practice management by walking around.
A. Ionly
B. IandIIonly
C. IandIIIonly
D. I,IIandIII
Answer: D

ASQ   CQE   certification CQE   CQE

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Code d'Examen: CSSBB
Nom d'Examen: ASQ (Six Sigma Black Belt Certification - CSSBB)
Questions et réponses: 227 Q&As

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NO.1 The word °cha m p i o ¡± in t h e co nt e x t o f S ix Si gm a proj e cts refers to
A. the team that has had the most impact on the bottom line.
B. the person who has coordinated teams most effectively
C. the individual who has outpaced all others in six sigma knowledge
D. none of the above
Answer: D

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NO.2 This is an example of part of a:
A. QFD Matrix
B. Activity Network Diagram
C. Interrelationship Diagram
D. Affinity Diagram
Answer: A

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NO.3 A quality leader who did extensive work with Japanese industry is:
A. Juran
B. Ishikawa
C. Deming
D. Ohno
E. Taguchi
F. all of the above
G. none of the above
Answer: F

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NO.4 SWOT is an acronym for:
A. strengths, weaknesses, opportunities, threats
B. statistics without tables
C. sensory Weibull ordinal tools
D. success wields optimal teams
E. none of the above
Answer: A

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NO.5 Causes in a cause and effect diagram often include management, measurement systems, mother
nature and the four standard causes:
A. man, material, methods, machines
B. man, manufacturing, methods, material
C. marketing, methods, material, machines
D. man, material, millennium, machines
E. none of the above
Answer: A

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NO.6 The leader in the quality movement who recommended that organizations ° e li m i na t e nu m e ri ca l quo t as
for the work force and numerical goals for management. ± :
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: F

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NO.7 A team has been asked to reduce the cycle time for a process. The team decides to collect baseline
data. It will do this by:
A. seeking ideas for improvement from all stakeholders
B. researching cycle times for similar processes within the organization
C. obtaining accurate cycle times for the process as it currently runs
D. benchmarking similar processes outside the organization
Answer: C

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NO.8 The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: E

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NO.9 The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: D

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NO.10 Customer segmentation refers to:
A. dividing a particular customer into parts that are more easily understood
B. grouping customers by one or more criteria
C. maintaining secure customer listings to minimize communication among them
D. eliminating or °cu tti ng o f ¡± cu st om ers w i th po o r cr e d it histor
Answer: B

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NO.11 George is an employee of Black, Inc. John is George ¯ s i n t e r na l cus t o m e r. W h i ch s t a t e m en t i s tr ue?
A. John is employed by Black, Inc.
B. John is employed by another company that supplies material to Black, Inc.
C. John is employed by a company that purchases material from black, Inc.
D. John is employed by another company that has a fiduciary agreement with Black, Inc.
E. John is employed by another company as an internal auditor.
Answer: A

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NO.12 Perform a risk analysis to determine the expected profit or (loss) from a project which has four possible
disjoint outcomes: Outcome A shows a profit of $340,000 and has a probability of 0.25 Outcome B shows
a profit of $120,000 and has a probability of 0.40 Outcome C shows a loss of $40,000 and has a
probability of 0.10 Outcome D shows a profit of $100,000 and has a probability of 0.25 .?
A. $130,000
B. $520,000
C. $154,000
D. ($168,000)
E. none of the above
Answer: C

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NO.13 In a series of linked processes and associated feedback loops the product or service flows ________
and the information flows ________.
A. rapidly, slower
B. downstream, upstream
C. evenly, digitally
D. sooner, later
E. to the customer, from the supplier
F. none of the above
Answer: B

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NO.14 Customer requirement #3 has a ______________ relationship with technical feature #3.
A. strong
B. moderate
C. weak
Answer: B

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NO.15 The support for an important quality initiative was lacking in congress until Reagan ¯ s Seretary of
Commerce was killed in a horseback riding accident in 1987. That initiative was:
A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
B. °consensus o f t he H ous ¡± pr o cl am a t i o n fo r De m i g¡¯ s 14 po i n t s C . nging National Bureau of
Standards to NIST.
D. authorizing the American National Standards Institute (ANSI) to join with the International Standards
Organization (ISO) to promulgate standards.
E. none of the above.
Answer: E

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Code d'Examen: CSSBB

Nom d'Examen: ASQ (Six Sigma Black Belt Certification - CSSBB)

Questions et réponses: 227 Q&As

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NO.1 Customer requirement #3 has a ______________ relationship with technical feature #3.
A. strong
B. moderate
C. weak
Answer: B

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NO.2 Perform a risk analysis to determine the expected profit or (loss) from a project which has four possible
disjoint outcomes: Outcome A shows a profit of $340,000 and has a probability of 0.25 Outcome B shows
a profit of $120,000 and has a probability of 0.40 Outcome C shows a loss of $40,000 and has a
probability of 0.10 Outcome D shows a profit of $100,000 and has a probability of 0.25 .?
A. $130,000
B. $520,000
C. $154,000
D. ($168,000)
E. none of the above
Answer: C

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NO.3 The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: D

ASQ   certification CSSBB   CSSBB   CSSBB

NO.4 The support for an important quality initiative was lacking in congress until Reagan ¯ s Seretary of
Commerce was killed in a horseback riding accident in 1987. That initiative was:
A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
B. °consensus o f t he H ous ¡± pr o cl am a t i o n fo r De m i g¡¯ s 14 po i n t s C . nging National Bureau of
Standards to NIST.
D. authorizing the American National Standards Institute (ANSI) to join with the International Standards
Organization (ISO) to promulgate standards.
E. none of the above.
Answer: E

ASQ   certification CSSBB   CSSBB examen

NO.5 Customer segmentation refers to:
A. dividing a particular customer into parts that are more easily understood
B. grouping customers by one or more criteria
C. maintaining secure customer listings to minimize communication among them
D. eliminating or °cu tti ng o f ¡± cu st om ers w i th po o r cr e d it histor
Answer: B

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NO.6 The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: E

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NO.7 SWOT is an acronym for:
A. strengths, weaknesses, opportunities, threats
B. statistics without tables
C. sensory Weibull ordinal tools
D. success wields optimal teams
E. none of the above
Answer: A

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NO.8 A quality leader who did extensive work with Japanese industry is:
A. Juran
B. Ishikawa
C. Deming
D. Ohno
E. Taguchi
F. all of the above
G. none of the above
Answer: F

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NO.9 The leader in the quality movement who recommended that organizations ° e li m i na t e nu m e ri ca l quo t as
for the work force and numerical goals for management. ± :
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: F

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NO.10 In a series of linked processes and associated feedback loops the product or service flows ________
and the information flows ________.
A. rapidly, slower
B. downstream, upstream
C. evenly, digitally
D. sooner, later
E. to the customer, from the supplier
F. none of the above
Answer: B

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NO.11 George is an employee of Black, Inc. John is George ¯ s i n t e r na l cus t o m e r. W h i ch s t a t e m en t i s tr ue?
A. John is employed by Black, Inc.
B. John is employed by another company that supplies material to Black, Inc.
C. John is employed by a company that purchases material from black, Inc.
D. John is employed by another company that has a fiduciary agreement with Black, Inc.
E. John is employed by another company as an internal auditor.
Answer: A

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NO.12 The word °cha m p i o ¡± in t h e co nt e x t o f S ix Si gm a proj e cts refers to
A. the team that has had the most impact on the bottom line.
B. the person who has coordinated teams most effectively
C. the individual who has outpaced all others in six sigma knowledge
D. none of the above
Answer: D

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NO.13 Causes in a cause and effect diagram often include management, measurement systems, mother
nature and the four standard causes:
A. man, material, methods, machines
B. man, manufacturing, methods, material
C. marketing, methods, material, machines
D. man, material, millennium, machines
E. none of the above
Answer: A

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NO.14 This is an example of part of a:
A. QFD Matrix
B. Activity Network Diagram
C. Interrelationship Diagram
D. Affinity Diagram
Answer: A

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NO.15 A team has been asked to reduce the cycle time for a process. The team decides to collect baseline
data. It will do this by:
A. seeking ideas for improvement from all stakeholders
B. researching cycle times for similar processes within the organization
C. obtaining accurate cycle times for the process as it currently runs
D. benchmarking similar processes outside the organization
Answer: C

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